You are currently viewing 100 ServiceNow CMDB Interview Questions 2024

100 ServiceNow CMDB Interview Questions 2024

ServiceNow CMDB is in demand, and so are its developers and administrators. I am presenting questions related to ServiceNow CMDB basics and ServiceNow CMDB interview questions, which are important from an interview point of view.

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What is Configuration Item (CI)?

A component of an IT infrastructure that is managed in a Configuration Management Database (CMDB). Examples include servers, software applications, databases, and network devices.

Example: A server hosting a critical business application is recorded as a CI in the CMDB.

What is Configuration Management Database (CMDB)?

A centralized database that stores information about all Configuration Items (CIs) in an IT environment, their attributes, and relationships.

Example: ServiceNow CMDB serves as a repository for storing and managing CIs and their relationships in an organization’s IT infrastructure.

What is Relationship?

Defines the connections between Configuration Items (CIs) within the CMDB. Relationships can be hierarchical (parent-child) or peer-to-peer.

Example: A relationship between a server and the application it hosts, indicating that the server CI supports the application CI.

What is Discovery?

The process of automatically identifying and populating Configuration Items (CIs) and their attributes within the CMDB. This can be done through network scans, agent-based discovery, or other methods.

Example: ServiceNow Discovery automatically discovers and populates CIs in the CMDB by scanning the network for devices and collecting information.

What is Service Mapping?

A process of visualizing the relationships and dependencies between CIs and business services within the CMDB, providing a comprehensive view of IT infrastructure.

Example: ServiceNow Service Mapping identifies the connections between servers, applications, databases, and network devices to map out the dependencies of a business service.

What is Impact Analysis?

Evaluating the potential effects of changes to Configuration Items (CIs) on IT services and other CIs within the CMDB.

Example: Before making changes to a server’s configuration, performing impact analysis in ServiceNow CMDB helps predict how it might affect related applications and services.

What is Change Management?

A process of controlling and managing changes to Configuration Items (CIs) within the IT infrastructure, ensuring that changes are implemented smoothly and efficiently.

Example: ServiceNow Change Management module allows organizations to create, assess, and authorize changes to CIs while maintaining proper documentation and approvals.

What is Asset Management?

Managing the lifecycle of IT assets, including hardware, software, and licenses, within the CMDB to optimize utilization and reduce costs.

Example: ServiceNow Asset Management module enables tracking of hardware and software assets, license compliance, and cost optimization within the CMDB.

What is Service Level Agreement (SLA)?

A contractual agreement between a service provider and a customer, defining the level of service expected, including metrics such as availability, response time, and performance.

Example: ServiceNow CMDB can track CIs related to critical services and monitor their performance against SLA targets to ensure service quality.

What is Incident Management?

The process of restoring normal service operations as quickly as possible after an unplanned disruption, minimizing the impact on business operations.

Example: ServiceNow Incident Management module enables logging, prioritizing, and resolving incidents by leveraging information stored in the CMDB.

What is Problem Management?

Identifying the root causes of recurring incidents and implementing solutions to prevent their recurrence, thus improving overall service stability.

Example: ServiceNow Problem Management module utilizes CMDB data to analyze trends and patterns, aiding in the identification and resolution of underlying problems.

What is Release Management?

Planning, scheduling, and controlling the deployment of software releases and updates into the IT environment, ensuring minimal disruption to services.

Example: ServiceNow Release Management module integrates with the CMDB to assess the impact of software changes on related CIs and coordinate deployment activities.

What is CI Class?

A category or type of Configuration Item (CI) within the CMDB, such as hardware, software, network, or application.

Example: ServiceNow CMDB allows customization of CI classes to accommodate specific types of assets and their attributes within the IT environment.

What is Business Service?

An IT service that directly supports a business process or function, often composed of multiple Configuration Items (CIs) working together.

Example: ServiceNow CMDB can map out the CIs associated with a business service, such as an e-commerce website, including servers, databases, and networking components.

What is Service Catalog?

A centralized listing of IT services available to users within an organization, facilitating self-service and request fulfillment.

Example: ServiceNow CMDB integrates with the Service Catalog to provide users with a catalog of available services and associated CIs for request and provisioning.

What is Impact Assessment?

Evaluating the potential effects of proposed changes or incidents on business services and related Configuration Items (CIs) within the CMDB.

Example: ServiceNow CMDB enables performing impact assessments to determine the potential consequences of a network outage on critical business applications.

What is Audit Trail?

A chronological record of all changes made to Configuration Items (CIs) and their attributes within the CMDB, providing transparency and accountability.

Example: ServiceNow CMDB maintains an audit trail of all configuration changes, allowing administrators to track who made the changes and when they occurred.

What is Dependency Mapping?

Visualizing the relationships and dependencies between Configuration Items (CIs) within the CMDB to understand how changes may impact other components.

Example: ServiceNow CMDB automatically creates dependency maps to illustrate the connections between servers, applications, and other infrastructure elements.

What is Reconciliation?

The process of comparing and aligning data from different sources to ensure accuracy and consistency within the CMDB.

Example: ServiceNow CMDB reconciles data collected from discovery tools, manual inputs, and external sources to maintain a single, authoritative source of truth for IT assets.

What is Continuous Monitoring?

Ongoing surveillance of Configuration Items (CIs) and their attributes within the CMDB to detect deviations from expected states and identify potential issues proactively.

Example: ServiceNow CMDB includes monitoring capabilities to continuously track the status and performance of CIs, triggering alerts for any anomalies or non-compliance with defined policies.

What is CI Relationship?

The association between two or more Configuration Items (CIs) within the CMDB, indicating how they interact or depend on each other.

Example: The relationship between a network switch and the servers connected to it, showing the dependency of the servers on the switch for network connectivity.

What is Discovery Probe?

A software component used in automated discovery processes to gather information about devices and services within the IT infrastructure.

Example: ServiceNow Discovery uses discovery probes to scan networks, collect data, and populate the CMDB with accurate information about discovered CIs.

What is Service Dependency Mapping?

The process of visualizing and understanding the dependencies between IT services, applications, and infrastructure components within the CMDB.

Example: ServiceNow CMDB provides service dependency maps to illustrate how changes to one component can impact other interconnected services and CIs.

What is Change Advisory Board (CAB)?

A group responsible for assessing and approving proposed changes to the IT environment before implementation to minimize risks and disruptions.

Example: ServiceNow Change Management module facilitates CAB meetings where stakeholders review proposed changes, assess their impact, and approve or reject them based on business priorities.

What is Baseline Configuration?

A predefined set of configurations for a system or service that serves as a reference point for comparison against current configurations to detect unauthorized changes.

Example: ServiceNow CMDB allows organizations to establish baseline configurations for critical systems and regularly compare them to detect any deviations or unauthorized alterations.

What is Data Reconciliation?

The process of comparing and aligning data from different sources to ensure consistency and accuracy within the CMDB.

Example: ServiceNow CMDB reconciles data from various discovery tools, manual inputs, and external sources to maintain a unified and reliable repository of configuration information.

What is Orchestration?

Automated coordination and execution of workflows and processes across different IT systems and services within the CMDB.

Example: ServiceNow Orchestration automates routine tasks such as provisioning virtual machines or deploying software updates by integrating with the CMDB to retrieve relevant configuration details.

What is Incident Impact Analysis?

Evaluating the potential impact of incidents on IT services and business operations by analyzing their relationships with CIs within the CMDB.

Example: ServiceNow CMDB assists in incident impact analysis by identifying the affected CIs and estimating the severity and scope of service disruptions caused by incidents.

What is Relationship Type?

The categorization or classification of relationships between CIs within the CMDB, defining their nature and purpose.

Example: In ServiceNow CMDB, relationship types include “connects to,” “depends on,” or “hosts,” which describe different types of connections and dependencies between CIs.

What is Compliance Management?

Ensuring that IT configurations and processes adhere to regulatory requirements, industry standards, and organizational policies within the CMDB.

Example: ServiceNow CMDB includes compliance management features to monitor and enforce adherence to security policies, regulatory guidelines, and industry best practices.

What is Federated CMDB?

A distributed model of CMDB where configuration data is stored across multiple interconnected databases or repositories, often in different geographical locations.

Example: ServiceNow supports federated CMDB setups, allowing organizations with distributed IT environments to maintain synchronized configuration data across multiple instances.

What is Impact Assessment Matrix?

A tool or framework used to evaluate the potential impact of changes on IT services and related CIs within the CMDB, typically based on severity and likelihood.

Example: ServiceNow CMDB provides an impact assessment matrix that categorizes changes based on their potential impact on service availability, performance, and security.

What is Service Relationship?

The connection or association between IT services and their underlying components, such as applications, servers, and network infrastructure, within the CMDB.

Example: ServiceNow CMDB maps out service relationships to illustrate how changes to underlying CIs can affect the delivery and performance of business services.

What is Root Cause Analysis (RCA)?

A systematic process of investigating and identifying the underlying cause or causes of incidents or problems within the IT environment.

Example: ServiceNow CMDB facilitates root cause analysis by providing visibility into the relationships between incidents, problems, and affected CIs, aiding in the identification of underlying issues.

What is Service Portfolio Management?

The strategic management of IT services offered to customers or users, including service catalog management, service level management, and financial management.

Example: ServiceNow CMDB supports service portfolio management by providing a centralized repository of service-related information, including service offerings, dependencies, and performance metrics.

What is Configuration Baseline?

A snapshot of the configuration settings and attributes of a system or service at a specific point in time, used for comparison and change management purposes.

Example: ServiceNow CMDB allows organizations to define configuration baselines for critical systems and periodically compare them to detect unauthorized changes or deviations.

What is Normalized Data?

Configuration data within the CMDB that has been standardized and structured to ensure consistency and compatibility across different sources and formats.

Example: ServiceNow CMDB normalizes data collected from various discovery tools and sources, allowing for accurate representation and correlation of configuration information.

What is Integration Connector?

A software component used to establish connections and exchange data between the CMDB and external systems, applications, or databases.

Example: ServiceNow CMDB provides integration connectors for popular IT management tools, allowing seamless data exchange and synchronization between the CMDB and external systems.

What is Continuous Improvement?

The ongoing process of enhancing and optimizing the CMDB, its processes, and its data quality to better support IT service management objectives.

Example: ServiceNow CMDB encourages continuous improvement through regular reviews, audits, and updates to configuration data, relationships, and processes.

What is Service Dependency Analysis?

The systematic examination of dependencies between IT services, applications, and infrastructure components within the CMDB to identify potential risks and impacts.

Example: ServiceNow CMDB performs service dependency analysis to assess the criticality of interdependencies and prioritize actions to mitigate risks and improve service resilience.

What is Normalization Engine?

A component within the CMDB responsible for standardizing and formatting raw data from different sources to ensure consistency and accuracy.

Example: ServiceNow CMDB’s normalization engine processes incoming data from discovery tools, ensuring that information is structured uniformly for storage and analysis.

What is Reconciliation Engine?

A mechanism in the CMDB that reconciles data discrepancies and resolves conflicts between different sources to maintain a single, authoritative dataset.

Example: ServiceNow CMDB’s reconciliation engine compares data from various sources, such as discovery scans and manual inputs, to identify and resolve inconsistencies.

What is Change Model?

A predefined template or framework used to guide and standardize the process of implementing changes within the IT environment.

Example: ServiceNow CMDB includes change models for common types of changes, such as software updates or hardware replacements, streamlining the change management process.

What is Configuration Item Relationship Type?

The nature or category of the relationship between two Configuration Items (CIs) within the CMDB, defining how they are connected.

Example: In ServiceNow CMDB, relationship types include “is hosted on,” “depends on,” or “is associated with,” providing clarity on the nature of connections between CIs.

What is Service Model?

A representation of IT services and their dependencies within the CMDB, illustrating how services are composed of various CIs and how they interact.

Example: ServiceNow CMDB’s service model depicts the relationships between business services, applications, infrastructure components, and supporting CIs, aiding in service management.

What is Service Catalog Item?

A predefined offering or requestable item available to users within the Service Catalog, representing a specific IT service or resource.

Example: Within ServiceNow CMDB, a service catalog item could be a requestable service such as “provision a virtual machine” or “install software.”

What is Discovery Probe?

A component of the discovery process responsible for collecting detailed information about specific aspects of the IT infrastructure.

Example: ServiceNow CMDB’s discovery probes are configured to gather data about servers, network devices, software applications, and other CIs within the environment.

What is CMDB Health Dashboard?

A visual representation within the CMDB interface that provides insights into the overall health and integrity of the configuration data.

Example: ServiceNow CMDB’s health dashboard displays metrics such as data completeness, accuracy, and compliance to help administrators monitor and maintain data quality.

What is CMDB Instance?

An independent deployment of the CMDB within a ServiceNow environment, used to manage configuration data for a specific organization or business unit.

Example: In a large enterprise, different departments or subsidiaries may each have their own CMDB instance within the overarching ServiceNow platform.

What is Federated CMDB Architecture?

A distributed model where multiple CMDB instances are interconnected to share configuration data while maintaining autonomy and control.

Example: ServiceNow supports federated CMDB architectures, allowing organizations with decentralized IT environments to synchronize configuration data across multiple instances.

What is Service Asset and Configuration Management (SACM)?

An ITIL-aligned practice that combines asset management and configuration management to ensure accurate and up-to-date information about CIs and assets.

Example: ServiceNow CMDB incorporates SACM principles to manage the lifecycle of IT assets and track their relationships with other CIs and business services.

What is Configuration Baseline?

A predefined set of configuration settings and parameters that represent a stable and validated state for a system or service.

Example: ServiceNow CMDB allows organizations to establish configuration baselines for critical infrastructure components, serving as reference points for change management and compliance.

What is Continuous Integration?

The practice of frequently merging and validating changes to configuration data within the CMDB to ensure consistency and integrity.

Example: ServiceNow CMDB supports continuous integration by automating the validation and synchronization of configuration changes across different environments and sources.

What is Service Level Management (SLM)?

A process within IT service management that defines, negotiates, and monitors service level agreements (SLAs) to ensure that agreed-upon service levels are met.

Example: ServiceNow CMDB integrates with SLM processes to monitor the performance and availability of CIs and services and report on SLA compliance.

What is Impact Analysis Matrix?

A tool or framework used to assess the potential impact of changes or incidents on IT services and business operations based on severity and likelihood.

Example: ServiceNow CMDB’s impact analysis matrix helps organizations prioritize changes and incidents by evaluating their potential consequences on service delivery and business continuity.

What is Service Dependency Tree?

A hierarchical representation of the relationships and dependencies between IT services and supporting CIs within the CMDB.

Example: ServiceNow CMDB’s service dependency tree visually illustrates the dependencies between business services, applications, servers, and other infrastructure components.

What is Configuration Management Plan (CMP)?

A documented strategy or roadmap that outlines the objectives, processes, and responsibilities for managing configuration data within the CMDB.

Example: ServiceNow CMDB’s configuration management plan defines the roles and procedures for maintaining data accuracy, integrity, and security throughout the IT lifecycle.

What is Configuration Baseline Management?

The practice of establishing, maintaining, and comparing configuration baselines to ensure that systems and services remain in a known and controlled state.

Example: ServiceNow CMDB’s baseline management features automate the creation, validation, and tracking of configuration baselines to support compliance and change management.

What is Dependency Visualization?

The graphical representation of dependencies between CIs, services, and other elements within the CMDB to facilitate understanding and analysis.

Example: ServiceNow CMDB’s dependency visualization tools provide interactive diagrams and charts that help administrators and stakeholders visualize and explore complex relationships.

What is Audit Trail?

A chronological record of all changes and activities performed within the CMDB, providing visibility and accountability for configuration management processes.

Example: ServiceNow CMDB maintains an audit trail that logs every change made to configuration data, including the user responsible, timestamp, and nature of the modification.

What is Service Impact Analysis?

The process of assessing the potential effects of incidents or changes on IT services and business operations within the CMDB.

Example: ServiceNow CMDB conducts service impact analysis to evaluate how a network outage or software upgrade may impact service availability and performance.

What is Auto-discovery?

The automated process of identifying and populating Configuration Items (CIs) within the CMDB without manual intervention.

Example: ServiceNow CMDB’s auto-discovery feature scans the network to discover servers, switches, routers, and other infrastructure components, automatically adding them to the database.

What is Change Advisory Board (CAB)?

A group responsible for evaluating and approving proposed changes before implementation to minimize risks and disruptions.

Example: ServiceNow CMDB facilitates CAB meetings where stakeholders review proposed changes, assess their impact, and make decisions based on business priorities.

What is Configuration Drift?

The unauthorized or unintended deviation of a system’s configuration from its intended state, leading to potential security and compliance issues.

Example: ServiceNow CMDB detects configuration drift by comparing the current state of CIs against predefined baselines and identifying discrepancies.

What is Dependency Mapping?

The process of identifying and visualizing relationships and dependencies between CIs within the CMDB.

Example: ServiceNow CMDB’s dependency mapping feature creates visual representations of how servers, applications, and databases are interconnected in the IT infrastructure.

What is Data Enrichment?

The process of enhancing configuration data within the CMDB with additional information or attributes to improve its accuracy and usefulness.

Example: ServiceNow CMDB enriches configuration data by integrating with external sources such as asset management systems, license databases, and vendor catalogs.

What is Reconciliation Engine?

A component within the CMDB responsible for resolving data conflicts and inconsistencies to maintain a single, authoritative source of truth.

Example: ServiceNow CMDB’s reconciliation engine reconciles data from different sources, such as discovery tools and manual inputs, to ensure data integrity and accuracy.

What is Continuous Monitoring?

The ongoing surveillance of CIs within the CMDB to detect deviations from expected states and identify potential issues proactively.

Example: ServiceNow CMDB continuously monitors servers, applications, and network devices for performance issues, security vulnerabilities, and compliance violations.

What is Configuration Baseline?

A predefined set of configurations and settings for a system or service that serves as a reference point for comparison and compliance.

Example: ServiceNow CMDB establishes configuration baselines for critical infrastructure components, ensuring that they adhere to security policies and regulatory requirements.

What is Impact Assessment Matrix?

A tool used to evaluate the potential impact of changes or incidents on IT services and business operations based on severity and likelihood.

Example: ServiceNow CMDB’s impact assessment matrix helps organizations prioritize changes and incidents by assessing their potential consequences on service delivery and business continuity

What is Service Lifecycle Management?

The process of managing IT services throughout their lifecycle, from initial planning and design to retirement and decommissioning.

Example: ServiceNow CMDB supports service lifecycle management by tracking the creation, deployment, utilization, and retirement of IT services and their associated CIs.

What is Service Asset Relationship?

The association between IT services and the underlying assets, components, and dependencies within the CMDB.

Example: ServiceNow CMDB maps out service asset relationships to show how business services rely on servers, applications, databases, and other infrastructure components.

What is Change Management Process?

The formal process of controlling and managing changes to the IT environment to minimize disruption and ensure compliance.

Example: ServiceNow CMDB automates the change management process by providing workflows for submitting, reviewing, approving, and implementing changes to CIs.

What is Audit Trail?

A chronological record of all changes and activities performed within the CMDB, providing transparency and accountability.

Example: ServiceNow CMDB maintains an audit trail that logs every change made to configuration data, including the user responsible, timestamp, and nature of the modification.

What is Configuration Item Versioning?

The practice of tracking and managing multiple versions of Configuration Items (CIs) within the CMDB to support change management and rollback.

Example: ServiceNow CMDB allows administrators to view and revert to previous versions of CIs, enabling rollback in case of configuration errors or unintended changes.

What is Dependency Tree?

A hierarchical representation of the relationships and dependencies between CIs within the CMDB, illustrating how changes to one CI may impact others.

Example: ServiceNow CMDB’s dependency tree visually depicts the dependencies between servers, applications, databases, and network devices, aiding in impact analysis and change planning.

What is Change Calendar?

A visual representation within the CMDB interface that displays scheduled changes, maintenance activities, and blackout periods.

Example: ServiceNow CMDB’s change calendar helps stakeholders coordinate and plan changes by providing visibility into upcoming activities and potential conflicts.

What is Business Service Impact Analysis?

The process of evaluating the potential effects of incidents or changes on business services and operations within the CMDB.

Example: ServiceNow CMDB conducts business service impact analysis to assess how a server outage or software upgrade may impact critical business processes and customer satisfaction.

What is Configuration Item State?

The current condition or status of a Configuration Item (CI) within the CMDB, indicating whether it’s operational, under maintenance, or retired.

Example: ServiceNow CMDB tracks the state of CIs, such as servers, applications, and network devices, to provide visibility into their lifecycle and availability.

What is Service Health Dashboard?

A visual representation within the CMDB interface that provides insights into the overall health and performance of IT services and infrastructure components.

Example: ServiceNow CMDB’s service health dashboard displays key performance indicators, metrics, and alerts to help administrators monitor service availability, reliability, and compliance.

What is Configuration Item (CI) Class?

A category or type of Configuration Item within the CMDB, defining its characteristics and attributes.

Example: In ServiceNow CMDB, CI classes could include “Hardware,” “Software,” “Network Device,” or “Application.”

What is Service Asset Relationship Matrix?

A matrix illustrating the relationships between IT services and the underlying assets or Configuration Items within the CMDB.

Example: ServiceNow CMDB’s service asset relationship matrix helps visualize how changes or incidents in specific CIs can impact business services.

What is CI Lifecycle Management?

The process of managing Configuration Items throughout their lifecycle, from creation to retirement, within the CMDB.

Example: ServiceNow CMDB supports CI lifecycle management by tracking the creation, modification, and decommissioning of CIs over time.

What is Service Dependency Diagram?

A visual representation within the CMDB illustrating the dependencies between IT services and their supporting components or CIs.

Example: ServiceNow CMDB’s service dependency diagram shows how changes or failures in one CI can affect the availability and performance of related services.

What is Service Level Agreement (SLA) Management?

The process of defining, monitoring, and enforcing SLAs for IT services within the CMDB to ensure service quality.

Example: ServiceNow CMDB’s SLA management module allows organizations to define SLAs for critical services and monitor their performance against predefined targets.

What is Impact Analysis Report?

A document generated within the CMDB summarizing the potential effects of changes or incidents on IT services and business operations.

Example: ServiceNow CMDB generates impact analysis reports to help stakeholders assess the risks and implications of proposed changes before implementation.

What is Change Request?

A formal request submitted within the CMDB to initiate a change to a Configuration Item or IT service.

Example: In ServiceNow CMDB, users can submit change requests to request modifications, upgrades, or decommissioning of CIs or services.

What is Service Mapping Tool?

A feature within the CMDB that automatically discovers and maps the relationships between IT services, applications, and infrastructure components.

Example: ServiceNow CMDB’s service mapping tool generates visual representations of service dependencies and helps identify potential points of failure or bottlenecks.

What is Asset Relationship Map?

A graphical representation within the CMDB illustrating the relationships between IT assets, Configuration Items, and business services.

Example: ServiceNow CMDB’s asset relationship map shows how changes to assets, such as servers or network devices, can impact the availability and performance of business services.

What is Configuration Baseline Template?

A predefined set of configuration settings and parameters used as a reference for configuring and maintaining specific types of CIs within the CMDB.

Example: ServiceNow CMDB provides configuration baseline templates for common types of CIs, such as servers, databases, and network devices, to ensure consistency and compliance.

What is Audit Trail Log?

A record maintained within the CMDB containing details of all changes made to Configuration Items, providing visibility and accountability.

Example: ServiceNow CMDB’s audit trail log captures information such as user actions, timestamps, and the nature of changes made to CIs for compliance and auditing purposes.

What is Service Catalog Management?

The process of defining, organizing, and publishing IT services available for request or provisioning within the CMDB’s service catalog.

Example: ServiceNow CMDB’s service catalog management module allows administrators to create and manage a catalog of services, including descriptions, pricing, and fulfillment workflows.

What is Impact Assessment Matrix?

A tool or matrix within the CMDB used to assess the potential impact of changes or incidents on IT services and business operations.

Example: ServiceNow CMDB’s impact assessment matrix helps stakeholders prioritize changes and incidents based on their potential consequences and business impact.

What is Dependency Discovery?

The process of automatically identifying and mapping dependencies between Configuration Items and IT services within the CMDB.

Example: ServiceNow CMDB’s dependency discovery feature scans the IT environment to detect relationships between CIs, applications, and business services.

What is Service Performance Dashboard?

A visual dashboard within the CMDB interface displaying key performance indicators and metrics for IT services.

Example: ServiceNow CMDB’s service performance dashboard provides real-time insights into service availability, response times, and user satisfaction ratings.

What is Change Advisory Board (CAB) Meeting?

A formal meeting conducted within the CMDB to review and approve proposed changes before implementation.

Example: ServiceNow CMDB’s CAB meetings bring together stakeholders to assess change requests, evaluate their impact, and make decisions based on risk and business priorities.

What is CI Impact Analysis Report?

A report generated within the CMDB summarizing the potential impacts of a change or incident on specific Configuration Items and related services.

Example: ServiceNow CMDB’s CI impact analysis report helps administrators and stakeholders understand the ripple effects of changes or incidents within the IT environment.

What is Service Continuity Plan?

A documented plan within the CMDB outlining procedures and protocols for maintaining service availability and continuity in the event of disruptions or disasters.

Example: ServiceNow CMDB’s service continuity plan includes strategies for backup and recovery, failover procedures, and communication protocols to minimize service downtime.

What is Change Control Board (CCB)?

A governing body within the CMDB responsible for overseeing and approving changes to Configuration Items and IT services.

Example: ServiceNow CMDB’s Change Control Board (CCB) ensures that proposed changes undergo thorough review and assessment before being approved for implementation.

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