You are currently viewing 50 ServiceNow GRC Interview Questions 2023

50 ServiceNow GRC Interview Questions 2023

50 ServiceNow GRC Interview Questions 2023 for ServiceNow GRC (Governance, Risk, and Compliance) interview questions along with their concise answers.

What is ServiceNow GRC?

ServiceNow GRC is a suite of applications within the ServiceNow platform that helps an organization identify, assess, and mitigate risks, align with compliance standards, and monitor ongoing governance.

Mention the main modules within ServiceNow GRC.

Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk management

What is the purpose of the Risk Management module in ServiceNow GRC?

It helps in identifying, assessing, and mitigating risks that might affect an organization’s operations.

How does the Audit Management module assist in GRC?

It facilitates the planning, execution, and tracking of both internal and external audits.

What is UCF in ServiceNow GRC context?

UCF stands for Unified Compliance Framework. It’s a library of IT controls that can be used to ensure compliance across multiple regulations.

What are the indicators in ServiceNow GRC?

Indicators are defined measures or metrics used to monitor and ensure compliance with specific policies.

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How is a control defined in GRC?

A control is a defined measure put in place to manage a particular risk or to ensure compliance with a specific standard or regulation.

What is an “authority document” in ServiceNow GRC?

It refers to any formal document, like regulations, standards, or guidelines, which an organization needs to comply with.

How are risks assessed in ServiceNow GRC?

Risks are assessed based on their impact and likelihood, which determines the overall risk score.

Can you integrate GRC with other ServiceNow modules?

Yes, GRC can be integrated with other ServiceNow modules like ITSM, ITBM, and Security Operations for a holistic view.

What are policy exceptions in GRC?

Policy exceptions are temporary allowances for non-compliance to a specific policy or standard due to a valid reason.

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Explain Continuous Monitoring in GRC.

Continuous Monitoring automatically checks the compliance of various controls and policies at regular intervals.

What’s the difference between inherent risk and residual risk?

Inherent risk is the risk without considering controls, while residual risk is the remaining risk after considering controls.

How can ServiceNow GRC support Vendor Risk Management?

The Vendor Risk Management module helps in assessing, monitoring, and mitigating risks associated with third-party vendors.

Define Attestation in GRC context.

Attestation is the formal confirmation, often by stakeholders or process owners, that a particular process, control, or statement is true and accurate.

How are issues managed in ServiceNow GRC?

Issues are managed through a lifecycle of identification, assessment, remediation, and closure.

What are GRC Workflows?

GRC workflows automate processes related to governance, risk, and compliance such as risk assessments, audit tasks, etc.

Can you customize risk calculation formulas in ServiceNow GRC?

Yes, risk calculation formulas can be customized to align with an organization’s specific requirements.

What’s the significance of “GRC Profiles”?

Profiles represent entities or areas that need to be monitored for risk and compliance, such as business processes, applications, or vendors.

How are controls and policies related in ServiceNow GRC?

Policies define what needs to be achieved, while controls are the measures to ensure those policies are followed.

Explain the term “GRC Score“?

It’s a metric that provides an overview of governance, risk, and compliance posture of an organization based on defined criteria.

What’s the role of dashboards in ServiceNow GRC?

Dashboards provide a visual representation of key metrics, compliance statuses, risk assessments, and other significant data.

Can ServiceNow GRC be integrated with external systems?

Yes, through APIs and integrations, ServiceNow GRC can pull or push data from/to external systems.

How are control objectives used in GRC?

Control objectives define what a control aims to achieve.

Explain “Control Tests” in GRC.

Control Tests validate if a control is effective in achieving its objective.

How is data confidentiality ensured in ServiceNow GRC?

Through access controls, encryption, and role-based permissions.

Can GRC be used for IT governance specifically?

Yes, GRC can be tailored for IT governance to manage IT-specific risks and compliance.

What is a “Risk Register”?

It’s a centralized database of all identified risks within an organization.

Define the term “Risk Appetite”.

It’s the level of risk an organization is willing to accept to achieve its objectives.

How can GRC support incident management?

GRC can identify potential compliance incidents, track incident resolution, and ensure remediation measures are in place

What is a “GRC Campaign”?

A structured effort to assess, validate, or collect information related to governance, risk, or compliance.

How are user roles defined in ServiceNow GRC?

User roles are defined based on responsibilities and are assigned specific permissions related to GRC functions.

What are “Control Deficiencies”?

Situations where controls are not effective or are lacking, leading to potential non-compliance or risks.

How can you prioritize risks in ServiceNow GRC?

Risks are prioritized based on their scores, which are calculated considering impact and likelihood

Explain “Risk Responses”.

Actions taken to address identified risks, like avoiding, transferring, mitigating, or accepting the risk.

Can you automate risk assessments in ServiceNow GRC?

Yes, with the use of workflows and scheduled tasks, risk assessments can be automated.

How are audit findings managed in GRC?

Audit findings are documented, assigned for remediation, tracked, and then validated upon resolution.

Can you set up notifications in ServiceNow GRC?

Yes, notifications can be set up for various events, such as policy breaches, due tasks, or risk threshold breaches.

What are “Control Families”?

Groupings of related controls that address a specific area or standard.

How does ServiceNow GRC ensure data integrity?

Through audit logs, data validation checks, and role-based permissions.

What is the significance of “GRC Reports”?

GRC reports provide detailed insights into compliance statuses, risk assessments, and other GRC-related activities.

How can ServiceNow GRC help in business continuity planning?

By identifying potential risks, ensuring compliance to continuity standards, and facilitating regular audits of continuity plans.

Can you map regulations to controls in ServiceNow GRC?


What is a “Control Owner” in the context of ServiceNow GRC?

A Control Owner is an individual or entity responsible for the design, execution, and monitoring of a specific control.

How do you handle versioning of policies in ServiceNow GRC?

ServiceNow GRC allows you to maintain multiple versions of policies and track changes over time, ensuring an accurate history of policy revisions.

What is the “Entity Type” in ServiceNow GRC?

Entity Type categorizes the different entities or assets, like servers, departments, or applications, that can have associated risks, controls, and compliance requirements.

Can you set up periodic reviews of controls and policies in ServiceNow GRC?

Yes, ServiceNow GRC allows scheduling of periodic reviews to ensure controls and policies remain relevant and effective.

How do you handle conflicts of interest in ServiceNow GRC?

Conflicts of interest can be identified through assessments and workflows, allowing for timely resolution or mitigation.

Explain the role of “Control Instances”.

Control Instances represent specific applications of a control. While a control may be defined generically, its instances are its real-world applications.

How can ServiceNow GRC be extended or customized?

  • ServiceNow GRC is built on the ServiceNow platform, which is highly customizable. This means you can add custom fields, create new modules, integrate with other apps, or modify workflows to fit specific organizational needs.

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