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Difference between Customer Project Management & Strategic Portfolio Management

It is one of the most viewed questions in the Servicenow community. I tried to explain each term and finally provided the comprehensive difference between Customer Project Management & Strategic Portfolio Management.

Here’s a comparison between Customer Project Management (CPM) and Strategic Portfolio Management (SPM) in ServiceNow presented in a table format:

AspectCustomer Project Management (CPM)Strategic Portfolio Management (SPM)
FocusManagement of individual customer projectsManagement of portfolios of projects and initiatives
ScopeSpecific projects involving external customers or clientsBroad portfolios of projects aligned with strategic objectives
ObjectiveDelivering projects to meet customer requirementsAligning project portfolios with strategic business objectives
Key FeaturesProject planning, resource management, task trackingPortfolio planning, strategic alignment, investment prioritization
StakeholdersProject teams, customers, stakeholdersPortfolio managers, executives, business leaders
Use CasesConsulting projects, professional services engagementsStrategic initiatives, investment planning, business transformation
MetricsProject delivery metrics (e.g., timeline, budget)Portfolio performance metrics (e.g., ROI, strategic alignment)
GovernanceProject-specific governance and controlsPortfolio-level governance and compliance mechanisms
IntegrationIntegration with project management tools and processesIntegration with strategic planning, financial management, and resource management systems
OutcomeSuccessful delivery of individual projectsAlignment of project portfolios with strategic objectives, optimized resource allocation, maximized business value

This table concisely compares Customer Project Management (CPM) and Strategic Portfolio Management (SPM) in ServiceNow, highlighting their focus, scope, objectives, key features, stakeholders, use cases, metrics, governance, integration, and outcomes. While CPM focuses on managing individual customer projects, SPM is concerned with aligning portfolios of projects and initiatives with strategic business objectives to maximize business value and achieve organizational goals.

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