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What is the difference between Data policy and UI policy In ServiceNow?


Here’s a comparison of Data Policies and UI Policies in ServiceNow presented in a table format:

FeatureData PoliciesUI Policies
PurposeEnforce data consistency and validation rules.You can change form elements (show/hide fields), set field properties (mandatory, read-only), and display error messages.
TriggerTriggered by data manipulation events (insert, update, delete).Triggered by user actions on the user interface (e.g., form load, field change).
ConditionsBased on field values, conditions, or other criteria.Based on user roles, field values, or other criteria.
ActionsDynamically change form behaviour based on conditions.It can be integrated with Client Scripts, Catalog Client Scripts, and other UI components.
ScopeApplies to data manipulation across tables or fields.Applies to the user interface (forms) within the instance.
AutomationHelps automate data integrity and compliance tasks.Automates form interactions and enhances user experience.
IntegrationCan be integrated with other platform features like Business Rules.It can be integrated with other platform features like Business Rules.
User InteractionDirectly affects data entry and management processes.Improves user experience by dynamically adjusting form elements.

This table outlines the key differences between ServiceNow’s Data Policies and UI Policies, focusing on their purpose, trigger events, conditions, actions, scope, automation capabilities, integration with other features, and impact on user interaction.

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