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Difference between Service Mapping and CI Dependency View

Here’s a comparison between Service Mapping and CI Dependency View in ServiceNow presented in a table format:

FeatureService MappingCI Dependency View
PurposeAutomatically discovers and maps relationships and dependencies between business services, applications, and underlying infrastructure components.Provides a graphical representation of the relationships and dependencies between configuration items (CIs) within the Configuration Management Database (CMDB).
Automated DiscoveryUtilizes automated discovery methods to collect configuration data and topology information across the IT landscape.Generates visual representations, such as dependency and service maps, to illustrate relationships between CIs and their interdependencies.
VisualizationIt is integrated with the CMDB, allowing users to view and manage CI data directly from the visualization interface.Presents CIs and their relationships in a graphical format, such as a dependency map or network diagram, providing a visual understanding of CI relationships.
CMDB IntegrationIntegrates with the CMDB to populate and enrich CI data with relationship information, ensuring that the CMDB reflects the current state of the IT environment.Offers customization features to customize views and apply filters based on specific criteria, allowing users to narrow the view to relevant CIs and relationships.
Dependency AnalysisSupports impact analysis by identifying how changes or incidents in one component of the IT infrastructure can affect upstream and downstream services.Enables users to perform impact analysis, assessing how changes or incidents affecting one CI can propagate to other related CIs, aiding in understanding the potential consequences of changes.
CustomizationProvides customization options to focus on specific subsets of CIs or types of relationships, allowing users to apply filters and customize views based on criteria such as CI type, status, or business service affiliation.Offers customization features to customize views and apply filters based on specific criteria, allowing users to narrow down the view to relevant CIs and relationships.
UsageTypically used to understand service dependencies, troubleshoot issues, perform impact analysis, and improve service visibility and reliability.It does not perform automated discovery but relies on data stored in the CMDB to visualize relationships between CIs.
Change Management SupportSupports change management processes by providing insights into the impact of proposed changes on the IT environment, helping change managers assess risks and plan change implementation strategies.Used for visualizing CI relationships, analyzing dependencies, conducting impact analysis, and supporting various IT service management processes, including change and incident management.
Incident Management SupportIt supports change management processes by providing insights into the impact of proposed changes on the IT environment, helping change managers assess risks, and planning change implementation strategies.Supports incident management by enabling IT teams to identify and analyze CI relationships, helping in root cause analysis, troubleshooting, and incident resolution efforts.

This table compares Service Mapping and CI Dependency View in ServiceNow, highlighting their purposes, automated discovery capabilities, visualization features, CMDB integration, dependency analysis support, customization options, and usage scenarios in IT service management processes.

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