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Difference between value and display value In ServiceNow

It is one of the most viewed questions in the Servicenow community. I tried to explain each term and finally provided the comprehensive Difference between value and display value.

What is value in Servicenow?

In ServiceNow, “value” refers to the benefits, advantages, or outcomes the platform delivers to its users and stakeholders. The concept of value in ServiceNow encompasses various dimensions, including increased efficiency, improved productivity, enhanced service delivery, cost savings, better decision-making, and overall business success.

Here are some key aspects of value in ServiceNow:

  1. Efficiency: ServiceNow helps organizations streamline their workflows, automate manual processes, and eliminate inefficiencies, increasing operational efficiency and productivity. By automating routine tasks and providing self-service capabilities, ServiceNow enables users to accomplish more in less time.
  2. Service Delivery: ServiceNow enables organizations to deliver high-quality services to customers, employees, and stakeholders. Users can quickly request services, track their status, and receive timely updates through the Service Catalogue, improving satisfaction and engagement.
  3. Insights and Analytics: ServiceNow provides powerful analytics and reporting capabilities that enable organizations to gain insights into their operations, identify trends, and make data-driven decisions. Organizations can optimize their processes, mitigate risks, and seize opportunities for improvement by analysing data from various sources within the platform.
  4. Cost Savings: ServiceNow helps organizations reduce costs by eliminating manual work, optimizing resource allocation, and preventing costly errors. By standardizing processes and automating repetitive tasks, ServiceNow enables organizations to operate more efficiently and effectively, resulting in significant cost savings over time.
  5. Innovation: ServiceNow fosters innovation by providing a platform for developing and deploying custom applications, workflows, and integrations. Organizations can leverage ServiceNow’s extensibility and flexibility to build tailored solutions that meet their unique business needs and drive innovation within their organizations.
  6. Customer Satisfaction: Ultimately, the value of ServiceNow is measured by its impact on customer satisfaction and business outcomes. By enabling organizations to deliver better services, make informed decisions, and adapt to changing business needs, ServiceNow helps drive customer satisfaction and contribute to overall business success.

Overall, value in ServiceNow is about empowering organizations to achieve their goals, deliver exceptional services, and drive business outcomes through increased efficiency, improved service delivery, cost savings, insights, innovation, and customer satisfaction. It represents the tangible and intangible benefits that ServiceNow brings to organizations across various industries and sectors.

What is display value in Servicenow?

In ServiceNow, “display value” refers to the human-readable representation of a field’s value that is displayed to users in forms, lists, reports, and other user interfaces. It is the value that users see and interact with when viewing or editing records in the ServiceNow platform.

Here are some key points about display values in ServiceNow:

  1. Human-readable format: Display values are presented in a format that is easy for users to understand and interpret. For example, dates may be displayed in a standard date format (e.g., “MM/DD/YYYY”), while reference fields may display the name or description of the referenced record.
  2. Localized formatting: Display values may be formatted according to the user’s language and locale preferences. ServiceNow supports localization, allowing users to view display values in their preferred language and date/time formats.
  3. Derived from underlying data: Display values are derived from the underlying data stored in ServiceNow tables. For example, a reference field may store a sys_id value that represents the unique identifier of a related record, but the display value of the field would typically show the name or description of the referenced record.
  4. Dynamic updating: Display values may change dynamically based on user interactions or changes to underlying data. For example, if a record referenced by a reference field is updated, the display value of the field may automatically reflect the changes.
  5. Customization: Administrators and developers can customize display values using various techniques such as UI policies, client scripts, business rules, and UI macros. This allows organizations to tailor the user interface to meet their specific requirements and preferences.
  6. Consistency and accuracy: Display values should be consistent and accurate to ensure that users have a clear understanding of the data they are viewing or entering. ServiceNow provides validation and data integrity mechanisms to help maintain the consistency and accuracy of display values.

Overall, display values play a crucial role in providing users with a user-friendly and intuitive interface for interacting with data in ServiceNow. By presenting data in a human-readable format and supporting localization and customization, display values enhance usability, accessibility, and user satisfaction within the platform.

Difference between value and display value in servicenow in table format ?

Here’s a comparison between “Value” and “Display Value” in ServiceNow presented in a table format:

AspectValueDisplay Value
DefinitionThe actual data stored in the fieldThe human-readable representation of the data
FormatStored in the database as raw dataFormatted for presentation to users
AccessibilityCan be accessed programmaticallyPresented to users in forms, lists, and reports
ExamplesIDs, numbers, dates, Boolean valuesNames, descriptions, labels, formatted dates
PurposeUsed for data processing and calculationsUsed for user interaction and understanding
LocalizationNot necessarily localizedCan be localized based on user preferences
DynamismMay change dynamically based on updatesReflects the most current state of the underlying data
CustomizationTypically not customized directlyCan be customized using UI policies, client scripts, etc.
ImportanceCritical for data integrity and processingCritical for user experience and understanding

This table provides a concise comparison between “Value” and “Display Value” in ServiceNow, highlighting their definitions, formats, accessibility, examples, purposes, localization, dynamism, customization, and importance. While the “Value” represents the actual data stored in the field and is critical for data processing, the “Display Value” is the formatted representation of the data presented to users for interaction and understanding.

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