Differences between Agent Workspace (Legacy) and new Configurable Workspaces

It is one of the most viewed questions in the Servicenow community. I tried to explain each term and finally provided the comprehensive Differences between Agent Workspace (Legacy) and new Configurable Workspaces.

Here’s a comparison between Agent Workspace (Legacy) and the new Configurable Workspaces in ServiceNow presented in a table format:

FeatureAgent Workspace (Legacy)New Configurable Workspaces
CustomizationLimited customization optionsExtensive customization capabilities
FlexibilityLess flexible, predefined layout and componentsHighly flexible, allows for tailoring to specific needs
PersonalizationLimited personalization options for agentsEnhanced personalization for agents
IntegrationIntegrates with various ServiceNow modulesIntegrates with other ServiceNow modules and external systems
Updates and EnhancementsRelies on ServiceNow updates for improvementsCan be updated independently with new features and enhancements
User ExperienceIt may require adaptation to fit specific workflowsProvides a modern, user-friendly interface
Adoption and EfficiencyIt provides a modern, user-friendly interfaceOptimized for efficiency and user adoption
Transition EffortTransition to new versions may require effortEasier transition with less disruption

This table outlines the critical differences between the legacy Agent Workspace and the new Configurable Workspaces in ServiceNow, including customization, flexibility, integration, user experience, adoption, and transition effort. Compared to the legacy Agent Workspace, the new Configurable Workspaces offer more flexibility, personalization, integration options, and a modernized user interface.

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