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Global vs Scoped Application ServiceNow

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Welcome to a new blog of ServiceNow Spectacular. This blog is dedicated to application scopes and their types in ServiceNow.

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What is the application scope?

In ServiceNow, an application scope refers to a logical container or namespace that encapsulates a collection of related artefacts, configurations, and customizations within the platform. It provides a way to organize and isolate different applications, modules, tables, scripts, and other elements within the ServiceNow instance.

Each application scope in ServiceNow has its unique name and ID, and it acts as a boundary or container for the assets and functionalities associated with that particular application.

What is the ServiceNow Global application?

  • In ServiceNow, a global application refers to an application bundle that has access to all scopes within the ServiceNow instance.
  • These applications can interact with and modify data across multiple scopes, providing a broader level of functionality and integration.
  • Global applications are typically used for core platform functionality or enterprise-wide applications requiring access to data and processes across different scopes.
  • They have broader access privileges than scoped applications, allowing them to operate globally within the ServiceNow instance.

Example of Global Application

A simple example of a global application in ServiceNow could be an “Enterprise Knowledge Base” application. It is a centralized knowledge base platform, accessible and shared across all departments and business units.

It could access and display knowledge articles from various scopes and departments as a global application. It would have a unified search functionality to allow users to find relevant articles regardless of scope. The application could also provide features like article rating, commenting, and tagging, enabling collaboration and knowledge sharing across the organization.

Since the application is global, it can leverage data and processes from different scopes, making it a valuable resource for all users in the ServiceNow instance, regardless of their department or business unit.

What is the ServiceNow Scoped application?

  • A scoped ServiceNow application is a bundle within a specific scope or namespace.
  • It provides a high isolation level, allowing developers to encapsulate their customizations, configurations, and business logic within a dedicated scope.
  • Scoped applications have restricted access to other scopes, preventing interference with other applications and ensuring the integrity of the instance.
  • Scoped applications are typically used for customizations and enhancements specific to a particular business unit, department, or project within an organization.
  • They allow for modular development, where functionalities, configurations, and data are organized and managed within the application’s scope.
  • Scoped applications have a separate set of tables, modules, scripts, and configurations from other applications.
  • This isolation enables easier management, versioning, and deployment of scoped application changes without impacting other parts of the ServiceNow instance.

Example of Scoped application.

For example, the “Facilities Management” application is designed to handle all aspects related to managing and maintaining facilities within an organization.

As a scoped application, it would have its tables, modules, scripts, and configurations specific to facilities management. It would include tracking work orders for maintenance requests, managing room reservations, scheduling equipment inspections, and handling asset management for facility-related items.

The “Facilities Management” scoped application would be independent of other applications in the ServiceNow instance, ensuring that changes and enhancements made within the scope of this application do not affect or interfere with different areas of the platform.

What is the difference between Global & Scoped Applications?

Scoped ApplicationsGlobal Applications
IsolationHigh level of isolation within a specific scope or namespace.Customizations and enhancements are specific to a particular business unit or department.
Access ControlRestricted access to other scopes, preventing interference with other applications.Access to all scopes within the ServiceNow instance.
PurposeCustomizations and enhancements specific to a particular business unit or department.Core platform functionality or enterprise-wide applications that require access to data and processes across different scopes.
Typical Use CasesCustomizations and enhancements within a specific scope.Functionalities spanning multiple scopes.
Data and Process AccessLimited to the scope in which the application resides.Access to data and processes across multiple scopes.

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