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How ServiceNow Protects Customer Data?


Welcome to this article of ServiceNow Spectaculars.

In this article, we understand major ServiceNow security features that help maintain customer data’s security, privacy & integrity.

ServiceNow takes the protection of customer data very seriously and has implemented a range of security controls and processes to ensure the confidentiality, integrity, and availability of customer data.

Here are some of the key ways ServiceNow protects customer data:

  • Encryption: ServiceNow uses encryption to protect customer data at rest and in transit. All data stored in ServiceNow databases is encrypted using AES 256-bit encryption, and all data transmitted over the internet is encrypted using SSL/TLS encryption.
  • Access controls: ServiceNow has robust access controls in place to restrict access to customer data. Access to customer data is limited to authorized personnel with a legitimate business need to access the data, and access is granted on a least-privilege basis.
  • Multi-factor authentication (MFA): ServiceNow supports MFA to ensure that only authorized users can access customer data. Users can be required to provide additional authentication factors beyond a username and password, such as a one-time password (OTP) or biometric authentication.
  • Auditing and reporting: ServiceNow has extensive auditing and reporting capabilities that allow administrators to monitor access to customer data and detect potential security incidents. Audit logs are retained for a minimum of six months and can be used to investigate security incidents and demonstrate compliance with regulatory requirements.
  • Incident management: ServiceNow has a robust incident management system in place to quickly detect and respond to security incidents. The incident management process includes incident detection, triage, investigation, containment, and resolution.
  • Vulnerability management: ServiceNow has a vulnerability management module that allows administrators to identify and remediate security vulnerabilities in their systems. ServiceNow also conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses.
  • Compliance management: ServiceNow has a compliance management module that allows organizations to monitor and maintain compliance with a wide range of regulatory and industry standards, including HIPAA, GDPR, and ISO 27001.

These are just a few of the ways ServiceNow protects customer data. ServiceNow has a comprehensive security program in place that includes a range of technical and organizational controls, policies, and procedures to ensure the security and privacy of customer data.

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