You are currently viewing How ServiceNow Protects Customer Data?

How ServiceNow Protects Customer Data?

Hello,

Welcome to this article of ServiceNow Spectaculars.

In this article, we understand major ServiceNow security features that help maintain customer data’s security, privacy & integrity.

ServiceNow takes the protection of customer data very seriously and has implemented a range of security controls and processes to ensure the confidentiality, integrity, and availability of customer data.

Here are some of the key ways ServiceNow protects customer data:

  • Encryption: ServiceNow uses encryption to protect customer data at rest and in transit. All data stored in ServiceNow databases is encrypted using AES 256-bit encryption, and all data transmitted over the internet is encrypted using SSL/TLS encryption.
  • Access controls: ServiceNow has robust access controls in place to restrict access to customer data. Access to customer data is limited to authorized personnel with a legitimate business need to access the data, and access is granted on a least-privilege basis.
  • Multi-factor authentication (MFA): ServiceNow supports MFA to ensure that only authorized users can access customer data. Users can be required to provide additional authentication factors beyond a username and password, such as a one-time password (OTP) or biometric authentication.
  • Auditing and reporting: ServiceNow has extensive auditing and reporting capabilities that allow administrators to monitor access to customer data and detect potential security incidents. Audit logs are retained for a minimum of six months and can be used to investigate security incidents and demonstrate compliance with regulatory requirements.
  • Incident management: ServiceNow has a robust incident management system in place to quickly detect and respond to security incidents. The incident management process includes incident detection, triage, investigation, containment, and resolution.
  • Vulnerability management: ServiceNow has a vulnerability management module that allows administrators to identify and remediate security vulnerabilities in their systems. ServiceNow also conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses.
  • Compliance management: ServiceNow has a compliance management module that allows organizations to monitor and maintain compliance with a wide range of regulatory and industry standards, including HIPAA, GDPR, and ISO 27001.

These are just a few of the ways ServiceNow protects customer data. ServiceNow has a comprehensive security program in place that includes a range of technical and organizational controls, policies, and procedures to ensure the security and privacy of customer data.

Leave a Reply