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How To add attachment button to Service Catalog Request in ServiceNow?

One of the most common uses of ServiceNow is the service catalog. And generally, users need an option to add an attachment option apart from the out-of-the-box attachment option in any service catalog item.

OOB Attachment Button

In past release we have to follow a complex process of creating a UI macro and add it to the catalog variable but now things are much simplified and a straight option is available to add attachment.

There is a variable type called “Attachment“, which is used directly to add any custom attachment.

To accomplish this , please follow the below steps:-

  • Open your catalog item: Service Catalog –> Maintain Item
  • Go to variables section & add a new variable
  • Select the type of variable as “Attachment
  • Click Save
Catalog Item With Attachment variable

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