You are currently viewing ServiceNow Agent Client Collector Interview Questions 2024

ServiceNow Agent Client Collector Interview Questions 2024

Below are the 50 ACC questions that help you to summarise the topic best.

1. What is ServiceNow Agent Client Collector (ACC)?

Answer: ACC is a feature of ServiceNow IT Operations Management that provides real-time data collection from endpoints to monitor, manage, and optimize IT operations.

2. How does ACC work?

Answer: ACC collects data through agents installed on endpoints, which communicate with the ServiceNow instance to provide insights and actionable data.

3. What types of data can ACC collect?

Answer: ACC can collect performance metrics, logs, and configuration data from various endpoints.

4. Which platforms are supported by ACC?

Answer: ACC supports multiple platforms, including Windows, Linux, and macOS.

5. How is ACC different from traditional monitoring tools?

Answer: ACC offers real-time data collection and integration with the ServiceNow platform for comprehensive IT operations management.

6. What are the main components of ACC?

Answer: The main components include the ACC agent, ACC server, and ACC collector.

7. How do you deploy ACC agents?

Answer: ACC agents can be deployed using standard software distribution methods, such as SCCM or manual installation.

8. What are the prerequisites for installing an ACC agent?

Answer: Prerequisites include having the appropriate permissions, supported OS, and network connectivity to the ServiceNow instance.

9. How does ACC ensure data security?

Answer: ACC ensures data security through encryption, secure communication channels, and strict access controls.

10. Can ACC be integrated with other ServiceNow modules?

Answer: Yes, ACC integrates seamlessly with other ServiceNow modules like ITSM, ITOM, and SecOps.

11. What kind of dashboards and reports can you create with ACC?

Answer: ACC allows the creation of customizable dashboards and reports to monitor endpoint performance and health.

12. How can ACC help in proactive IT management?

Answer: ACC provides real-time alerts and insights, enabling proactive identification and resolution of issues.

13. What are the benefits of using ACC in a hybrid IT environment?

Answer: ACC offers centralized monitoring and management of both on-premises and cloud-based endpoints.

14. How does ACC handle updates and patches?

Answer: ACC agents can be updated and patched through centralized management within the ServiceNow platform.

15. What is the role of ACC in IT asset management?

Answer: ACC helps track and manage IT assets by providing detailed configuration and performance data.

16. How can ACC improve IT service delivery?

Answer: By providing real-time data and insights, ACC helps resolve issues faster and improves service delivery.

17. What are the everyday use cases for ACC?

Answer: Common use cases include performance monitoring, compliance auditing, and incident management.

18. How does ACC support compliance and auditing?

Answer: ACC provides detailed logs and reports that can be used for compliance auditing and ensuring policy adherence.

19. What kind of support does ServiceNow offer for ACC?

Answer: ServiceNow provides comprehensive support, including documentation, community forums, and direct technical support.

20. How can ACC be customized to meet specific organizational needs?

Answer: ACC can be customized through configuration settings, scripts, and integration with other tools.

21. What are the challenges in implementing ACC?

Answer: Challenges may include agent deployment, network configuration, and ensuring compatibility with existing infrastructure.

22. How does ACC handle scalability?

Answer: ACC is designed to scale with the organization’s needs, supporting large numbers of endpoints and high data volumes.

23. What is the role of machine learning in ACC?

Answer: Machine learning can be used in ACC to analyze data patterns and provide predictive insights.

24. How can ACC assist in capacity planning?

Answer: By monitoring resource utilization, ACC helps in planning for future capacity needs.

25. How does ACC integrate with IT service management (ITSM)?

Answer: ACC integrates with ITSM by providing real-time data that can be used in incident and change management processes.

26. What are the best practices for deploying ACC?

Answer: Best practices include thorough planning, testing in a pilot environment, and ensuring all prerequisites are met.

27. How do you troubleshoot common issues with ACC?

Answer: Common issues can be troubleshooted by checking agent logs, network connectivity, and configuration settings.

28. How does ACC contribute to overall IT governance?

Answer: ACC provides detailed data and reports that support IT governance and decision-making.

29. Can ACC be used for remote monitoring?

Answer: Yes, ACC supports remote monitoring of endpoints regardless of their physical location.

30. What is the impact of ACC on IT operations efficiency?

Answer: ACC improves IT operations efficiency by providing real-time insights and reducing the time to resolve issues.

31. How does ACC support disaster recovery planning?

Answer: ACC provides data that can be used to ensure systems are prepared and responsive in the event of a disaster.

32. What are the licensing options for ACC?

Answer: Licensing options vary and can include per-endpoint or subscription-based models.

33. How does ACC integrate with cloud services?

Answer: ACC integrates with cloud services by supporting data collection from cloud-based endpoints and applications.

34. What are the key performance indicators (KPIs) tracked by ACC?

Answer: KPIs include system uptime, resource utilization, and performance metrics.

35. How does ACC support automation in IT operations?

Answer: ACC supports automation by enabling scripted actions and integration with orchestration tools.

36. How can ACC be used in endpoint security management?

Answer: ACC provides detailed data on endpoint configuration and activity, supporting security monitoring and management.

37. How does ACC handle data privacy concerns?

Answer: ACC ensures data privacy through strict access controls, encryption, and compliance with privacy regulations.

38. What are the future trends in ACC technology?

Answer: Future trends include increased use of AI, enhanced integration capabilities, and improved data analytics.

39. How can ACC be used in network performance monitoring?

Answer: ACC can monitor network performance by collecting data on network traffic and endpoint connectivity.

40. What are the common performance issues detected by ACC?

Answer: Common issues include high resource utilization, system errors, and configuration discrepancies.

41. How does ACC contribute to sustainable IT practices?

Answer: ACC helps in optimizing resource usage and reducing waste through efficient monitoring and management.

42. What training resources are available for ACC?

Answer: Training resources include ServiceNow’s documentation, online courses, and community forums.

43. How does ACC support incident response?

Answer: ACC provides real-time data that aids in quickly identifying and resolving incidents.

44. Can ACC be used in mobile device management (MDM)?

Answer: Yes, ACC can be integrated with MDM solutions to monitor and manage mobile devices.

45. How does ACC handle multi-tenant environments?

Answer: ACC supports multi-tenant environments by providing data segregation and access controls.

46. What are the integration capabilities of ACC?

Answer: ACC can integrate with various IT management and monitoring tools through APIs and connectors.

47. How does ACC improve user experience?

Answer: ACC improves the overall user experience by ensuring systems are performing optimally.

48. What are the common deployment models for ACC?

Answer: Deployment models include on-premises, cloud, and hybrid approaches.

49. How does ACC assist in software license management?

Answer: ACC provides data on software usage and compliance, aiding in license management.

50. How do you ensure continuous improvement with ACC?

Answer: Continuous improvement can be achieved by regularly reviewing ACC data, updating configurations, and incorporating feedback.

These questions and answers should provide a comprehensive foundation for interviews related to ServiceNow Agent Client Collector.

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