You are currently viewing ServiceNow Business Service Vs Application Service In CMDB

ServiceNow Business Service Vs Application Service In CMDB

Hello Spectaculars,

Welcome to this article on ServiceNow Spectaculars.

In this article, we explore the basics of business service and application service. We discuss their definitions, examples, similarities, and differences quickly and informally. This question has been viewed more than 9,000 times in the ServiceNow Community.

What is a business service?

  • A business service in ServiceNow is a logical representation of connected IT infrastructure parts that cooperate to provide a particular business function or capability.
  • IT services, apps, and other IT components are needed to fulfil a business function.

Example of a business service?

  • Online payment processing services are a straightforward, real-time illustration of a business service.
  • The processing of online transactions between a client and a company would fall within the purview of this service.
  • A payment gateway, authentication and authorization services, and a database to hold transaction data would all be included in the service’s IT architecture.

What is an application service?

  • In ServiceNow, an application service is a logical representation of an application and its underlying IT infrastructure components required to provide its functionality.
  • This includes databases, servers, web services, and other middleware.
  • Application services in ServiceNow provide an easy and intuitive way to manage and maintain complex applications by breaking them down into their components.
  • This enables IT organizations to look after application components’ health, performance, and response time.

Example of an application service?

  • An online storefront application used by a retail business.
  • The application service would consist of numerous middleware components needed to function smoothly, such as web servers, application servers, databases, and other IT infrastructure elements.
  • IT staff could watch the application’s performance, keep tabs on each component’s health, and immediately address any problems with the help of ServiceNow’s ASM module.
  • For instance, IT personnel may be alerted in real-time and take action to address a problem if the database component of the e-commerce application service suffers performance difficulties or goes down.

What is the difference between Business Service and Application Service?

Business ServiceApplication Service
Represents a business function or capability spanning multiple applications or IT components.A logical representation of an application and its underlying IT infrastructure items that are required to provide that application’s functionality.
Business-oriented IT teams typically manage business services, such as service management or IT governance.Represents a single application and its underlying IT components.
Business services may depend on other business services or applications.Application services may have dependencies on other IT infrastructure components or services.
Helps organizations manage and maintain complex applications and ensure that they meet the business’s needs.Technical IT teams typically manage application services, such as application support or infrastructure management.
SLAs for business services are based on business requirements and goals.SLAs for application services are based on technical requirements such as availability, response time, and performance.
Helps organizations understand the relationships between IT components and their impact on business operations.Technical IT teams, such as application support or infrastructure management, typically manage application services.

While both business services and application services are essential components of IT service management, they serve different purposes and are managed by other teams in an organization. Business services focus on delivering specific business capabilities or functions, while application services focus on individual applications’ technical requirements and performance.

end footer

Leave a Reply