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ServiceNow Security Operations Interview Questions 2024

The questions and answers below cover a wide range of topics related to ServiceNow Security Operations, offering a comprehensive overview for interview purposes.

What is ServiceNow Security Operations?

  • ServiceNow Security Operations brings incident data from security tools into a structured response engine using intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on their impact.

How does Security Operations help organizations with security threats?

  • It automates security tools, works seamlessly with IT, and uses a unified platform to effectively prioritize and remediate security threats and vulnerabilities.

What are the main applications within ServiceNow Security Operations?

  • The main applications include Security Incident Response (SIR), Vulnerability Response, Threat Intelligence, and Configuration Compliance.

How does Security Operations integrate with IT?

  • It facilitates communication between security analysts and IT through a unified platform, allowing seamless coordination and task handoff while maintaining visibility and control.

What role does the Now Platform play in Security Operations?

  • The Now Platform supports intelligent workflows and automation and integrates security operations with IT, enhancing collaboration and efficiency in threat response.

What is the purpose of the Vulnerability Response application?

  • It imports and automatically groups vulnerable items to enable quick remediation of vulnerabilities by pulling data from internal and external sources.

How does Vulnerability Response prioritize vulnerabilities?

  • It uses the ServiceNow Configuration Management Database (CMDB) to identify critical assets and prioritize vulnerabilities based on business impact.

What sources can Vulnerability Response pull data from?

  • Vulnerability Response can pull data from the National Vulnerability Database (NVD) and third-party integrations.

How does Vulnerability Response aid in remediating vulnerabilities?

  • It creates change requests and security incidents using vulnerability groups and coordinates remediation efforts across services and assets.

What role does automation play in Vulnerability Response?

  • Automation initiates workflows for emergency patch requests and vulnerability scans, speeding up the remediation process.

What is the Security Incident Response (SIR) application?

  • SIR integrates with Security Information and Event Manager (SIEM) tools to import threat data and automatically create prioritized security incidents.

How does SIR manage the life cycle of security incidents?

  • It manages incidents from initial analysis to containment, eradication, and recovery, with detailed tracking and reporting of all activities.

What are some key features of SIR in handling security incidents?

  • Key features include automation of tasks, SLA thresholds for task completion, and proactive stakeholder communication.

How does SIR use automation to improve incident response?

  • It automates basic tasks such as approval requests, malware scans, and threat data enrichment, allowing the security team to focus on complex threats.

What are playbooks in SIR, and how do they help?

  • Playbooks provide step-by-step guidance for resolving specific types of security threats, like phishing attacks, ensuring consistent and effective incident response.

What is the role of the Threat Intelligence application in Security Operations?

  • It helps incident responders find Indicators of Compromise (IoC) and hunt for low-lying threats by automatically searching threat feeds for relevant information.

How does Threat Intelligence enhance the analysis of security incidents?

  • It enriches security incidents with threat intelligence data, saving time by providing relevant information directly within incident records.

What standards and protocols does Threat Intelligence support?

  • Threat Intelligence supports standards like Structured Threat Information Expression (STIX) and protocols like Trusted Automated Exchange of Indicator Information (TAXII).

Can Threat Intelligence send IoCs to third-party sources for analysis?

  • Yes, it can send IoCs to third-party sources for additional analysis and incorporate the results into security incident records.

What benefits do multiple threat feeds provide in Threat Intelligence?

  • Multiple threat feeds enhance the accuracy and comprehensiveness of threat data, improving the detection and analysis of security incidents.

What is the Configuration Compliance application?

  • Configuration Compliance uses third-party Security Configuration Assessment (SCA) scans data to prioritize and remediate misconfigured assets.

How does Configuration Compliance leverage the CMDB?

  • It uses the CMDB to identify critical assets and prioritize compliance efforts based on their importance to the organization.

What is the primary goal of Configuration Compliance?

  • The primary goal is to identify and remediate non-compliant configuration items to ensure they meet security and corporate policies.

How does Configuration Compliance coordinate with IT?

  • It uses workflows and automation to enable quick action against individual assets or groups and coordinates with IT for changes and updates.

Can Configuration Compliance data be integrated with other ServiceNow applications?

  • Yes, it can feed data into the continuous monitoring feature of ServiceNow Governance, Risk, and Compliance (GRC) to further mitigate risk.

What is the purpose of ServiceNow Governance, Risk, and Compliance (GRC) applications?

  • GRC applications help transform inefficient processes into an integrated risk program, improving decision-making and performance through continuous monitoring and automation.

How does Risk Management within GRC help organizations?

  • It detects, assesses, and responds to critical changes in risk posture, improving the organization’s ability to manage and mitigate risks.

What does Policy and Compliance Management automate?

  • It automates best practice lifecycles, unifies compliance processes, and provides assurances around their effectiveness.

How does Audit Management improve audit processes?

  • It scopes and prioritizes audit engagements using risk data, eliminates recurring audit findings, and optimizes internal audit resources.

What is Vendor Risk Management, and how does it benefit organizations?

  • It standardizes and manages the lifecycle of risk assessments, due diligence, and risk response with business partners and vendors, enhancing transparency and control.

How does Security Operations integrate with existing security tools?

  • It integrates with tools like SIEM through APIs or email alerts, allowing seamless import of threat data and automatic creation of security incidents.

What is the role of intelligent workflows in Security Operations?

  • Intelligent workflows automate routine tasks, prioritize incidents, and coordinate response efforts, reducing manual workload and improving efficiency.

How does ServiceNow Discovery assist Security Operations?

  • Discovery identifies applications and devices on the network, updating the CMDB, which helps manage and secure assets.

What is the benefit of using a unified platform in Security Operations?

  • A unified platform facilitates better collaboration between security and IT teams, ensuring streamlined communication and coordinated response efforts.

How does automation in Security Operations impact security teams?

  • Automation frees up security teams to focus on complex threats by handling routine tasks and speeding up incident response and remediation.

What type of dashboards does Security Operations provide?

  • It provides role-based dashboards and reports that can be customized to show the status of security incidents, vulnerabilities, and overall security posture.

How do dashboards enhance security visibility?

  • Dashboards visually track and display the impact of threats on critical business services, offering detailed and real-time insights into security performance.

What is the role of ServiceNow Performance Analytics in Security Operations?

  • Performance Analytics enhances dashboards by showing the status of security performance over time, helping track improvements and trends.

How can organizations use analytics-driven dashboards in Security Operations?

  • Organizations can use these dashboards to understand incident response procedures, identify trends and bottlenecks, and improve overall security efficiency.

What are the benefits of detailed information on security posture?

  • Detailed information helps make informed decisions, prioritise efforts, and demonstrate the effectiveness of security measures to stakeholders.

Describe a scenario where Vulnerability Response can be critical.

  • When a critical vulnerability is found in a business-critical system, Vulnerability Response can prioritize and automate the patching process, minimizing the risk of exploitation.

How would Security Incident Response handle a phishing attack?

  • SIR would use a playbook for phishing attacks to automate steps like isolating affected accounts, scanning for malware, and notifying stakeholders, ensuring a consistent and swift response.

What happens when an incident is closed in Security Operations?

  • All team members are distributed a post-incident review to create a historical audit record, which can help improve future incident responses.

How does Threat Intelligence respond to a detected IoC?

  • It searches threat feeds for relevant information, enriches the incident record with this data, and can send the IoC to third-party sources for further analysis.

Explain how Configuration Compliance addresses non-compliant assets.

  • Configuration Compliance prioritizes non-compliant assets, uses workflows for remediation, and coordinates with IT to ensure changes are applied effectively and quickly.

What is the role of orchestration packs in Security Operations?

  • Orchestration packs automate often-repeated actions, like firewall block requests, enhancing the efficiency and speed of security operations.

How do skills-based routing and SLAs improve task management in Security Operations?

  • Skills-based routing assigns tasks to the correct responders, while SLAs ensure tasks are completed on time, improving efficiency and accountability.

What security standards are supported by ServiceNow Threat Intelligence?

  • It supports standards like STIX (Structured Threat Information Expression) and protocols like TAXII (Trusted Automated Exchange of
Indicator Information).

How can Security Operations benefit from machine learning or AI capabilities?

  • Machine learning and AI can enrich data analysis, detect anomalies, and enhance decision-making processes in threat detection and incident response.

Describe the integration of Security Operations with third-party threat feeds.

  • Security Operations can integrate with multiple threat feeds, automatically pulling in relevant data to enrich security incidents and provide comprehensive threat intelligence.

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