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ServiceNow System Administrator Course 2024

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Welcome to this article from ServiceNow Spectacular.

In this article, I am providing complete course information, a syllabus, and resources for the ServiceNow System Administrator Course. I often see learners confused about the course syllabus, course material, and authentic learning sources, but not anymore.

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  • Introduction to ServiceNow
    • What is ServiceNow?
    • How does ServiceNow work?
    • ITIL and ServiceNow
    • Explore ServiceNow Community
    • Free Personal Development Instance Access
    • Introduction to ServiceNow Platform
  • ServiceNow Instance Navigation
    • Navigation and users
    • Next Experience, Navigation and Access Lesson
    • Portals: Self Service, Portals and ESS
  • ServiceNow Architecture
    • ServiceNow Platform Architecture
    • Cloud Computing in ServiceNow
    • Single-Instance Multiple Tenant Architecture
    • IaaS (Infrastructure as a service)
    • PaaS (Platform as a Service)
    • SaaS (Software as a Service)
  • ServiceNow Configuration
    • Table, Form and Dictionary overview
    • View administration (Form view & list view)
    • Types of fields
    • Reference Fields, reference qualifiers, and dictionary override
    • Related List Administration
    • Explore differences between Classic and workspace environments.
    • Core Applications (Incident, Problem, Change, and CMDB)
  • Application management
    • Meaning and creation of applications
    • Types of Applications
    • Application Scope
  • User Administration
    • Roles administration
    • Group Administration
    • User table basics
    • Concept of delegation
    • Roles and group relationships
  • Service Catalog Administration
    • Self-Service Introduction
    • Catalog Item Overview
    • Variables and Variable sets
    • Record Producer Overview
    • Content Item Overview
    • Order Guide Overviews
    • Workflows Overviews
  • Notification Administration
    • Notification event Overview
    • Defining a Template 
    • Define notification 
    • Introduction to SMTP and POP mail servers
    • Email logs 
  • Importing Data Into ServiceNow
    • Data Sources
    • Transform Maps
    • Import Sets
    • Transform scripts 
  • Introduction To CMDB
    • What is CMDB?
    • What is a CI Relationship?
    • Relationship of Incident, problem and change with CMDB
    • How to populate data in CMDB
    • CMDB Query Builder
  • Debugging
    • Syntax Editor
    • Using the Syntax Editor
    • Script Syntax Error Checking
    • JavaScript Debugger
    • Field Watcher
    • Debugging Tools: Best Practices
  • Reporting
    • How to create report
    • Types of reports
    • How to export reports
    • How to schedule reports
  • SLAs
    • Definition
    • SLA creation and management
    • SLA vs OLA
  • Access Control List
    • ACL Overview
    • Types of ACLs
    • Configure ACLs
    • Debug ACLs
  • Flow Designer
    • Overview
    • Configure Flow Designer