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What is the difference between REQ, RITM and tasks?

It is one of the most viewed questions in the Servicenow community. I tried to explain each term and finally provided the comprehensive difference between REQ, RITM and tasks.

Here’s a comparison between REQ (Request), RITM (Request Item), and Tasks in ServiceNow presented in a table format:

FeatureREQ (Request)RITM (Request Item)Tasks
DefinitionAn overarching request made by a user through the Service Catalog.A specific itemized request within the overall service request.Moves through stages such as submission, approval, fulfilment, and closure.
RepresentationIt may depend on other tasks, incidents, changes, or records within ServiceNow.Represents a specific action or item within the request.Represents individual work items or tasks assigned to users or groups.
GranularityRepresents a high-level summary of the user’s request.Provides a detailed breakdown of the components or actions within the request.Represents specific actions or activities that need to be completed.
LifecycleFollows its lifecycle within the context of the overall request.Generally, it is not directly assigned to individual users.Typically follows a lifecycle from creation to completion, including stages like assignment, work in progress, pending approval, resolved, closed, etc.
AssignmentYou may initiate specific workflows to process the associated request item.Assigned to individual users or groups responsible for completion.Assigned to individual users or groups responsible for completion.
WorkflowTypically initiates workflows for processing the entire request.Integrates with various ServiceNow modules and applications for request fulfilment.May integrate with workflows within ServiceNow to automate and streamline task processing.
IntegrationIt may have dependencies on other requests or records within ServiceNow.Integrates with workflows, tasks, and other records within ServiceNow.May integrate with request items, incidents, changes, projects, and other entities within ServiceNow.
TrackingProvides visibility into the status of the entire request.Provides visibility into the status of the specific request item.Provides visibility into the status of individual tasks, including progress, completion status, and related details.
DependenciesIt may have dependencies on other request items or records within ServiceNow.It may depend on other tasks, incidents, changes, or records within ServiceNow.May have dependencies on other tasks, incidents, changes, or records within ServiceNow.
ReportingData from requests can be used for reporting and analytics purposes.Data from request items can be used for reporting and analytics purposes.Task data can be used for reporting and analytics purposes.

Overall, REQ, RITM, and Tasks in ServiceNow serve different purposes within the platform. REQ represents overarching user requests, RITM represents specific items within those requests, and Tasks represent individual work items or assignments that need to be completed as part of larger processes or workflows.

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